Clear refund terms for personalized analysis orders.
Effective date: July 27, 2026
Because each analysis requires reserved time and individualized work, refund eligibility depends on whether substantive work has begun.
Service scope: Each $97 order covers one quote or proposal and the supporting documents, photos, screenshots, emails, and notes submitted with that matter. It includes one personalized written PDF analysis and email support for reasonable questions about the delivered analysis.
1. Orders declined before work begins
I screen submissions for fit. If I determine before substantive analysis begins that the submission falls outside the service scope, the order will be declined and the payment will be refunded to the original payment method.
2. Customer cancellation before work begins
You may request cancellation before substantive document analysis or report preparation begins. Approved refunds are returned to the original payment method. Payment processors and banks control how quickly the credit appears after a refund is issued.
When substantive work begins: Substantive work begins when Rosemary starts reviewing, organizing, comparing, annotating, or analyzing any part of your submitted proposal, inspection report, photographs, warranties, emails, notes, or other supporting materials, or begins preparing your personalized analysis.
3. After personalized work begins
Once substantive document analysis or report preparation has begun, the order is nonrefundable because professional time has been reserved and personalized work has been performed. This does not limit any rights that cannot legally be waived.
4. Incomplete, unreadable, or missing submissions
The delivery period begins after payment and receipt of all required information. If documents are missing, unreadable, corrupted, password-protected, or incomplete, I may request corrected materials. Delivery may be paused until the requested information is received. Failure to provide requested materials does not automatically create a right to a refund after substantive work has begun.
5. Duplicate or incorrect charges
Confirmed duplicate charges or other billing errors will be corrected. Please contact me promptly with the date, amount, and email address connected to the payment so the issue can be reviewed.
6. Technical delivery problems
If payment succeeds but you do not reach the confirmation page or receive the next steps, do not submit another payment. Email hello@beforeyouapprove.com using the email from your intake and payment so the order can be verified.
If a completed analysis cannot be delivered because of an incorrect email address, spam filtering, attachment limits, or another technical issue, contact me so delivery can be attempted again. A delivery problem does not by itself make completed personalized work refundable.
7. How to request a cancellation or refund
Email hello@beforeyouapprove.com with the customer name, order email, payment date, and reason for the request. Requests are evaluated using the order status and the terms above. Do not send full payment-card information by email.
8. Chargebacks and payment disputes
Please contact me first so a billing or service issue can be reviewed directly. Nothing in this policy prevents a customer from exercising rights provided by a card issuer or applicable law, but knowingly filing a false or misleading payment dispute may violate these Terms of Service.